Sandeep

Senior Salesforce Developer @Electrolux Group

Developed Salesforce Experience Cloud portals for customers and service partners to manage product registration, warranty claims, and repair bookings. Integrated Salesforce CPQ to support dynamic pricing and product configuration for commercial appliance sales across distributor networks. Replaced legacy CRM systems with Salesforce Service Cloud, designing unified service flows for customer inquiries, parts requests, and technician dispatch. Created custom objects to handle product lifecycle events such as registration, activation, and warranty timelines, and built LWC components for case submissions. Implemented APIs using MuleSoft to connect Salesforce with Electrolux’s global ERP and service management platforms. Built automation using Flows and Apex to handle warranty eligibility checks and service entitlements during case creation. Enabled knowledge base and self-service capabilities using Lightning Knowledge and Experience Cloud to improve first-call resolution rates. Utilized ETL tools including Salesforce Data Loader, Informatica, and AutoRabit for structured data migration and cross-region data integration. Created Wave Analytics dashboards and reports to monitor key KPIs such as service resolution time, Net Promoter Score (NPS), and parts replacement frequency. Customized Salesforce Scheduler for technician appointment booking, including filters for appliance type, customer region, and service center availability. Applied role-based security by configuring Profiles, Roles, Permission Sets, and sharing rules across a global multi-org structure. Conducted sandbox testing and leveraged AutoRabit CI/CD pipelines for version control, deployment management, and rollback in staged deployments.