Sanchit Kumar Tyagi
Process Associate @HCL
- Role
- Escalations Specialist at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sanchit Kumar Tyagi
I aim to merge analytical aptitude with a passion for technology and marketing. My past experiences have honed my storytelling and collaborative skills. Also earning industry-recognized certifications and started working on practical projects to bridge the gap between learning and application.Now, I’m actively transitioning into a Digital & Product Marketing role, where I can blend my analytical background with creative marketing strategies to bring products closer to the people they’re meant to serve. Always eager to collaborate, learn, and contribute with integrity and purpose.
Experience
Escalations Specialist
Nov 2025 — Present · Gurugram, IN
Managed and resolved complex, high-value deal escalations for Google Workspace, ensuring timely and accurate processing under strict deadlines- Mentored and coached junior specialists on handling complex validation scenarios, developing team capability and acting as the subject matter expert (SME) for unique ordering structures- Influenced upstream processes by providing direct feedback on common order submission errors and policy gaps, proactively reducing future escalations.
Education
SPJIMR SP Jain Institute of Management & Research
Professional Certification in Digital Marketing, Digital Marketing
Chaudhary Charan Singh University
Master's degree, Marketing/Marketing Management, General
Dayanand Anglo Vedic (DAV) Public School
10th Class
Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General
2018 — 2021
Ram-Eesh International School - India
12th Class, Business/Commerce, General
KR Mangalam University
Master of Business Administration - MBA, Marketing Research
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