Sanchit Singhal
Business Manager
- Role
- Business Manager at Adroit Financial
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sanchit Singhal
Project Manager with 7+ years of experience driving digital transformation, automation…
Experience
Business Manager
Jul 2024 — Present · Delhi, IN
Currently leading in-house development of KYC/re-KYC modules & automation tools, transforming previously manual workflows through custom software solutions - driving scalability, faster turnaround, & digital independence.• Digitally transformed account onboarding & compliance workflows, migrating from 100% physical to a seamless online platform for account opening, modification, & re-KYC - now servicing over clients.• Led development of a secure, multi-user Web Login System for clients, AP’s, & branch users — served as the key coordinator between Tech Excel APIs & external developers.• Directed the successful rollout of a new back office system (Tech Excel) across 10 branches & 140+ AP’s, streamlining daily operations & improving coordination.• Implemented Contaque calling software across teams — designed a hierarchy-based and priority-driven call routing system integrated with Tech Excel APIs, improving client service speed & query resolution.• Served as the Single Point of Contact (SPOC) for vendor and product management of the online KYC system - handled platform setup, integrations, change requests, & continuous improvements.• Established the Customer Care department - created SOPs, resolved service escalations, & maintained high standards of client satisfaction across all touchpoints.
Education
University of Sydney
Master's degree, Computer Science
Manipal Institute of Technology
Bachelor of Technology - BTech, Electrical and Electronics Engineering
2020
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