Sanchari Das

About Sanchari Das

I’m a Senior Application & Cloud Support Leader with 14+ years of global IT experience across digital commerce, order management, and supply chain platforms. I specialize in leading large-scale, multi-region support organizations for mission-critical systems, ensuring reliability, resilience, and exceptional client outcomes.Currently, I lead enterprise L2/L3 Application and Cloud Support operations, owning end-to-end ITIL-based service delivery including Incident, Problem, Change, and Service Level Management. I regularly command Major Incident (P1/P2) bridges, working across engineering, infrastructure, DevOps, and SRE teams to restore services quickly and minimize business impact.A key focus of my leadership is building automation-first, observability-driven operations. I partner closely with DevOps and SRE teams to implement SLOs, SLIs, error budgets, and modern monitoring strategies, while architecting automation and AIOps solutions that reduce manual effort, improve MTTR, and scale operations efficiently.I bring strong client-facing leadership experience, serving as a trusted escalation point and advisor for global clients across North America, EMEA, and LATAM. I regularly deliver executive service reviews, operational dashboards, and roadmap discussions, and I contribute to account growth through solutioning, pre-sales support, and managed services expansion.Earlier in my career, I built deep technical expertise as an IBM Sterling OMS and Store Management developer, working with leading retail brands such as Best Buy, Walmart, SYSCO, and Williams-Sonoma. This hands-on foundation allows me to bridge the gap between engineering teams and business stakeholders effectively.I’m passionate about operational excellence, reliability engineering, and building high-performing teams that thrive on ownership, continuous improvement, and customer trust.Core Focus Areas:Cloud Operations | ITIL v3/v4 | Major Incident Management | DevOps | SRE | Automation | AIOps | Observability | Service Delivery | Client Leadership

Experience

1. Application Development Manager

   Accenture

   Nov 2022 — Present · Bengaluru, IN

Education

• Institute of Technology and Marine Engineering

  Bachelor of Technology (BTech), Electronics and Communications Engineering

  2007 — 2011

• Auxilium Convent School

  H

  1993 — 2007