Sanatan Loona
FMCG / BFSI Sales: Cross-Functional Team Leadership | Stakeholder & Crisis Management | Data-Driven Performance Optimization | MIS Analysis - Competitive Benchmarking | Budget Management & Resource Allocation
- Role
- Deputy Manager at Axis Bank
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sanatan Loona
Bearing the mighty roar of a Leo and fueled by the relentless determination of a…
Experience
Deputy Manager
Jul 2024 — Present · Jaipur, IN
Achieved 0% NFTR (Not First Time Right) processing and delivered 70% MLP penetration, substantially reducing RO\'s CAC & E2E-TAT and improving CSAT & NPS• Led 120+ employees across 12 branches, driving ₹15 Cr annual business.Strengthened branch relationships to boost CASA cross-sell, improving SOW, CLV, and CAC. Collaborated closely with the Credit, Operations, and Product teams for seamless execution, while conducting regular performance reviews with Branch Heads and BROs to align objectives.• Recruited & Trained ROs in regulatory & policy compliance, ROI parameters, customer & branch centric product pitch strategies, E2E loan application processing (MLP & Physical), and fundamental financial analysis• Designed strategic MIS reports for Cluster Heads & RSM, analyzing cluster-wise unit & volume performance against budgeted targets with competitive benchmarking. Provided data-driven justifications & actionable solutions to address performance gaps, directly contributing to strategic planning and execution at the regional level.
Education
SYMBIOSIS INTERNATIONAL UNIVERSITY
Bachelor of Business Administration - BBA
2017 — 2020
Amity University
Summer School Certificate, Marketing - Sales & Distribution
2016 — 2016
Ryan International School, Noida
All India Senior School Certificate
2016 — 2017
K J Somaiya Institute of Management
Master of Business Administration - MBA
2022 — 2024
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