Anandakumar Anand Shanmugam

About Anandakumar Anand Shanmugam

Salesforce Architect with demonstrated success in planning and architecting complex Data Intensive Enterprise & Digitization of business applications on Cloud.Previously designed CRM solutions in SalesForce, Oracle Cloud CRM, SugarCRM, Microsoft Dynamics and Siebel. Experience in migrating On Premise applications to Cloud. Integrating Cloud and On Premise applications using Dell Boomi, Informatica Cloud, Oracle Middleware technologies. Design and manage custom applications on the AWS Cloud infrastructure using EC2, EMR and AWS Lambda.Support business objectives combined with project management skills along with deep expertise in business processes & technical architecture. Effective communicator at all levels of the organization, positive customer service attitude & approach, skilled in managing cross-functional, technology & business teams in growth and turnaround situations. Experienced in solution creation, support pre-sales and manage proposals for Enterprise Applications.Strong experience in managing enterprise wide application projects including Oracle Applications, SugarCRM, Salesforce, Siebel CRM, Siebel UCM/MDM, ODI, Oracle Sales Cloud, Oracle Fusion Middleware & Microsoft BizTalk. Lead major IT projects at Fortune 100 clients including McKesson Pharma, TAP Pharma, Shire Pharma, Invitrogen, Citibank, Boeing, T-Mobile, Intuit, MasterCard, Cummins, McAfee, Verizon, State of Vermont / NJ, EDS, Cognizant, Oracle and PepsiCo.• Global IT Delivery & Support • Program & Project Management • Vendor Management• Technology Architecture • Business Process Reengineering • SDLC - Waterfall, Agile • Integration & Reporting • Process Improvements • CRM, ERP, HCM Cloud • Strategic Business Planning • Master Data Management • AWS Cloud Services • NoSQL • Serverless Application using AWS Lambda

Experience

1. Senior Engineering Manager - Enterprise Business Application

   Coursera

   Aug 2021 — Present · New York, NY, US

   As an Enterprise Business Applications Manager with over 20 years of experience, I have successfully led teams and projects related to Salesforce, Netsuite, Coupa, Ironclad, and other business applications. My expertise includes managing the full lifecycle of business applications, from RFP to implementation, customization, and ongoing maintenance.At Coursera, I lead a talented team of business analysts, developers, and administrators to support various business functions, including Customer Support, Sales Operations, Revenue Operations, Quote to Cash, and Online Self-Service. Together, we drive process improvements, system integrations, data analysis, and user adoption to deliver high-quality services and solutions to our internal and external stakeholders.My key strengths include strategic planning, team leadership, project management, communication, and problem-solving. I am passionate about leveraging technology to optimize business processes, enhance customer experience, and drive revenue growth. I am also dedicated to continuous learning and professional development, and I hold several industry certifications, including PMP, Salesforce Certified Application Architect.

Education

• Bharathiar University

  Engineer's Degree, Mechanical Engineering

  1988 — 1992

• PSG Sarvajana Higher Secondary School

  High School, Maths, Physics , Chemistry

  1986 — 1988

• Bharathiar University

  MBA, Finance & Systems

  1995 — 1998

• Tamil Nadu College Of Engineering

  Bachelor's Degree, Mechanical Engineering

  1988 — 1992