Sanam Skelly
Luxury Concierge | Client Relations Professional | 2nd Place Spelling Bee Champion, 4th Grade
- Role
- Guest Service Manager at Campside Media
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Sanam Skelly
Audio Producer with a love of reporting, research and fact checking. Send me down the…
Experience
Guest Service Manager
May 2025 — Present · NY, US
Lead cross-functional coordination between Front Desk, Concierge, F&B, Housekeeping, and Engineering to deliver seamless, high-touch guest experiences.Spearhead personalized service delivery for VIPs and returning guests, managing pre-arrival communication, in-stay engagement, and post-departure feedback.Resolve guest concerns swiftly and empathetically, contributing to a measurable improvement in satisfaction scores and online review sentiment.Conduct daily lobby rounds and guest interactions, fostering rapport and uncovering actionable insights that inform tailored experiences.Direct the implementation of in-room amenities, special event logistics, and custom dining moments in collaboration with internal departments.Monitor and respond to guest reviews across platforms, boosting the hotel\'s digital reputation and ranking through timely, thoughtful engagement.Oversee the Guest Experience Survey system, aggregating data to identify service gaps and coach teams for continuous improvement.Support cultural initiatives and train staff to embody the hotel’s service ethos, enhancing overall team accountability and guest loyalty.
Education
Long Island University
BFA
2003 — 2007
Trinity College, Dublin
Study Abroad
2005 — 2006
Université Panthéon Sorbonne (Paris I)
Certificate of Language: French
2008 — 2008
Salt Institute for Documentary Studies
Long Form Narrative Podcast
2021 — 2021
Skills
- Casting
- Portrait Photography
- Public Speaking
- Blogging
- Photography
- Social Media Marketing
- Theatre
- Acting
- Film
- Social Media
- Entertainment
- Creative Writing
- Fashion
- Social Networking
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.