Sana Shahid

Business and Technology Analyst @Bank of America

Bank of America is one of the leading global financial institutions, providing a wide range of banking, investment, and financial services to individuals, businesses, and institutions.At Bank of America, I played a key role in supporting system access management and ensuring data integrity across organizational systems. I helped maintain compliance with data governance policies by managing role-based permissions and screening system users.In addition, I contributed to the documentation process, organizing system updates, technical procedures, and user training materials using tools like SharePoint and internal document repositories. I tracked data-related incidents through ITSM Remedy, escalating security and quality issues as necessary.Collaborating closely with developers and QA analysts, I supported project tasks, assisted with system testing, and tracked issues in JIRA to ensure seamless project delivery. My role was focused on maintaining operational efficiency and enhancing system reliability while supporting cross-functional teams.