Sana Shah
Sales Advocate @Selfridges
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WORK HISTORY
Sales Advocate @Selfridges
Manchester, GB
Working in the beauty department at Selfridges offers a dynamic and upscale retail experience. Selfridges, renowned for its luxury and high-end products, provides an environment where customer service and product knowledge are paramount. Here’s a description that encapsulates this role:As a Beauty Consultant at Selfridges, I had the opportunity to work in one of the most prestigious and iconic retail environments. My role involved:1. Customer Service Excellence: Delivering exceptional service to a diverse clientele, ensuring each customer felt valued and received personalized beauty advice. Product Knowledge: Maintaining a deep understanding of luxury beauty products, including skincare, makeup, and fragrances. This involved staying up-to-date with the latest beauty trends and product launches to provide informed recommendations.3. Sales and Targets: Meeting and exceeding sales targets through effective communication and a keen understanding of customer needs. This included upselling and cross-selling complementary products.4. Demonstrations and Makeovers: Performing product demonstrations and makeovers to showcase the benefits and application techniques of various beauty products, thereby enhancing the customer’s shopping experience.5. Merchandising and Displays: Assisting in the creation of visually appealing product displays that aligned with Selfridges\' brand standards and seasonal campaigns.6. Building Client Relationships: Developing and nurturing long-term relationships with clients, providing follow-up consultations, and ensuring ongoing satisfaction with their purchases.7. Team Collaboration: Working closely with colleagues and brand representatives to coordinate events, promotions, and ensure a seamless shopping experience.This role honed my skills in luxury sales, customer service, and beauty product expertise, while also allowing me to be part of an innovative and forward-thinking retail team.
EDUCATION
Bury College
Btec, Applied science
ABOUT SANA SHAH
I understand social media like the back of my hand — not just how to use it, but how to turn it into a powerful marketing and sales engine.With over 5 years of hands-on experience in retail and sales, I’ve developed what many call the “gift of the gab” — the natural ability to connect, influence, and close.I combine strategic marketing insight with real-world sales psychology to drive engagement, build trust, and convert conversations into revenue.I see opportunities where others see obstacles. I think differently, move ambitiously, and bring energy into every room (and every deal). Social Media Strategy Sales & Customer Psychology Brand Positioning Relationship Building Revenue GrowthI’m always looking to grow, collaborate, and create impact.With a solid background in beauty, retail, and customer service, I’ve honed my skills in luxury sales, delivering personalised consultations, product demonstrations, and exceeding sales targets. My diverse experience across companies like Selfridges, Lush, Harvey nichols, JD, and Dunkin’s has refined my abilities in communication, upselling, and leadership.I am eager to connect with professionals and explore opportunities that align with my skills and goals. Looking forward to hearing from you.
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