Sana Mian

Manager, Learning Design @RBC

Toronto, ON, CA

Led the end-to-end design and execution of scalable learning programs that enhanced user adoption, engagement, and performance, resulting in a 3-10x increase in course uptake over two years.• Developed and deployed interactive e-learning, workshops, webinars, infographics, presentations, guides, FAQs, job aids, microlearning, and video-based training, achieving an increase in learner satisfaction.• Conducted data-driven needs analysis to assess performance gaps, analyze engagement trends, and implement targeted training solutions, surpassing the goal.• Leveraged AI to create high-impact training content that received Platinum status on the company intranet, accumulating over views, 455 likes (100 above average) and record-breaking engagement. The video created is now being leveraged at multiple company events. • Completed the end-to-end of a training that had 400% above average completion.• Optimized learning programs using data-driven insights, refining content delivery and tracking KPIs (participant feedback, assessments, and performance metrics) to measure effectiveness and drive adoption. • Partnered with business leaders, product teams, and security stakeholders to develop role-specific training and ensure alignment with strategic objectives.

Ontario Institute of Studies in Education - University of Toronto

Bachelor of Education