Samyukta R K Venkatesan

Senior Manager- Crm & Loyalty Max Fashion @Landmark Group

Bengaluru, KA, IN
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WORK HISTORY

Dec 2022 — Present

Senior Manager- Crm & Loyalty Max Fashion @Landmark Group

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Bengaluru, IN

Engagement & retention of the entire customer base through Segmentation & targeting based on recency, latency & demographic profiling Launching and scaling up ELITE, Max Fashion’s paid loyalty programme, PAN India to ensure higher customer comeback, higher average buyer spend & therefore higher incremental revenue Driving NPS across all stores pan India to ensure focus on customer satisfaction

EDUCATION

1998 — 2011

South Point High School, Kolkata

General Studies

2017 — 2017

Cornell Johnson Graduate School of Management

Global Fast Track-International Immersion, Consumer Behaviour, Marketing Analytics, Digital Marketing, Entrepreneural Marketing

2013 — 2016

Presidency University, Kolkata

Bachelor of Science (B.Sc.), Economics

2011 — 2013

Delhi Public School, Ruby Park

Science

2016 — 2018

SPJIMR SP Jain Institute of Management & Research

Master of Business Administration (M.B.A.), Marketing

SKILLS

EnglishCustomer ServiceMicrosoft ExcelPowerpointManagementResearchTeamworkSocial MediaLeadershipStrategic PlanningPublic SpeakingMicrosoft OfficeMicrosoft Word

ABOUT SAMYUKTA R K VENKATESAN

Samyukta is currently working as a CRM Manager at Landmark Group for the Max Fashion BU. Her role entails customer life cycle management along with GTM planning and execution. In her previous stint, Samyukta was part of the Category Marketing & User Experience team at Udaan.com, leading Campaign Planning and Execution Pan India for Womenswear to increase the buyer base, enhance order frequency, and expand the product portfolio. Prior to this, Samyukta has worked in Samsung India Electronics Ltd. as an Area Business Manager for the Coimbatore zone- handling 6 cr. monthly business turnover across 4 districts in Tamil Nadu. She has led a team of 60+ associates to achieve targets with respect to Secondary, Tertiary and Offtake. She has completed her MBA (PGDM) in Marketing Management from SPJIMR,Mumbai in 2018 and B.Sc Economics (Hons) from Presidency University, Calcutta in 2016.

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Samyukta R K Venkatesan — Senior Manager- Crm & Loyalty Max Fashion at Landmark Group in Bengaluru, KA, IN | Unifers