Samkit S.
Analyst - Support Ops @Lyft
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WORK HISTORY
Analyst - Support Ops @Lyft
Toronto, ON, CA
Acted as SME for enterprise-side spare parts and RMA ops; resolved 95%+ of escalations within SLA across hardware/software- Translated complex datasets into business-focused insights and visual narratives, enabling senior leadership to act on trends and improve operational KPIs- Used SQL and Python for diagnostics and triage, reducing ticket volume by 25% and improving root cause accuracy- Led cross-functional escalations under ITSM protocols, while improving triage workflows and documentation for 10% faster response- Drove process improvements to cut RMA turnaround times, enhance fulfillment KPI visibility, and reduce asset downtime- Supported ad hoc reporting and insights delivery through reusable, low-maintenance solutions aligned with enterprise priorities.
EDUCATION
LAXMI INSTITUTE OF TECHNOLOGY, SARIGAM (2ND SHIFT), 691
Bachelor's degree
Lambton College
Post Graduate
ABOUT SAMKIT S.
Turning ‘uh-ohs’ into ‘aha!’ moments with a dash of SQL and storytelling. I’m a data-driven SupportOps Analyst who thrives at the intersection of technology, analytics, and operations. With a strong foundation in technical support and a growing specialization in data analysis and process optimization, I solve complex problems that improve systems, speed up workflows, and drive measurable business impact. What Drives Me I love turning messy data into clear insights and turning recurring issues into streamlined solutions. Whether I’m building dashboards, digging through SQL to find root causes, or collaborating with product and engineering teams. I bring structure to ambiguity and clarity to complexity. Key Highlights Support Ops Analyst | Lyft • Resolved 99% of incidents within SLA using Jira, Kibana, and Mode Analytics • Built a real-time issue tracker that improved triage speed and SLA visibility • Reduced ticket resolution time by 25% through workflow automation and team alignment Application Support Specialist | Total e-Integrated • Improved data accuracy by 95% and boosted product usage by 20% via SQL-based reports • Created training materials and coached new hires on technical troubleshooting Sales & Customer Experience Roles • Surpassed targets, drove retention, and honed consultative skills now powering my client-facing data work Core Skills • Tools: SQL, Python, Excel (Power Query, Pivot Tables), Power BI, Mode, Kibana, Salesforce CRM, JIRA, Confluence • Strengths: Data cleaning & analysis, stakeholder reporting, system triaging, workflow optimization, cross-functional collaboration • Mindset: Analytical, curious, proactive, user-focused Let’s Connect! I’m always eager to explore opportunities where I can apply my technical expertise and problem-solving mindset to create meaningful impact. If you’re looking for a results-driven Analyst who thrives in fast-paced environments, let’s connect and explore how we can work together! Technology and operations intersect where I thrive solving problems, driving growth, and making a lasting impact.
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