Samyak Dhawan

Director of Operations @Kayakalp Global

Haryana, IN

Spearheaded organizational scale-up, transforming Kayakalp Global from a 20-person operation to a 200+ employee enterprise, driving exponential growth and operational excellence-Achieved a 10x revenue increase through data-driven decision-making, process automation, and strategic market expansion, optimizing patient acquisition and retention funnels-Led geographic expansion strategy, successfully launching 3 new branches and multiple satellite offices, enhancing accessibility and patient outreach while ensuring operational sustainability-Built and institutionalized core functions, establishing Marketing, HR, and Operations teams, integrating cross-functional collaboration, and aligning departmental KPIs with overarching business objectives-Implemented an agile leadership framework, structuring the company with a Vice President, Assistant Managers, and Team Leaders, fostering decentralised decision-making and enhancing leadership accountability-Orchestrated workforce planning and talent acquisition, recruiting top-tier professionals and developing robust training & development programs to enhance productivity and employee retention-Drove digital transformation, overseeing a content-first growth strategy that scaled the company\'s YouTube presence to 300K+ subscribers, leveraging video marketing to build brand trust and authority-Optimized operational workflows and resource allocation, enhancing efficiency, reducing bottlenecks, and fostering a high-performance culture aligned with business scalability-Pioneered strategic partnerships and industry collaborations, positioning Kayakalp Global as a leader in integrative dermatological treatments and expanding its competitive advantage.

University at Buffalo School of Management, The State University of New York

Master of Business Administration - MBA

Kasturba Medical College, Manipal

Bachelor of Medicine