Samy Sedhom
Customer Success Account Manager @Presentation Products Inc
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WORK HISTORY
Customer Success Account Manager @Presentation Products Inc
New York, NY, US
Drive recurring revenue through the management and sale of AV Support & Service agreements.• Identify and capitalize on opportunities for new business with a focus towards recurring revenue.• Partner with the NOC team to continuously improve monitoring & remote management capabilities, which is the cornerstone of PPI’s service delivery strategy.• Advocate on behalf of the customer to ensure that PPI is delivering exceptional support and exceeding Service Level Agreements (SLAs).• Act as the Quality Assurance lead during “Go Live” and ensure new projects are transitioned smoothly to customers and the Client Services Team for ongoing support.• Assist clients with technical troubleshooting.• Partner with Operations team upon completion of new projects to validate client acceptance and overall service readiness.• Serve as a point of escalation in the end-to-end troubleshooting, response coordination and resolution of complex technical issues.• Ensure Preventative Maintenance is performed (by Service Technicians) per industry best practice and manufacturer recommendations.• Engage and collaborate with internal PPI engineers, programmers, project managers, service staff, design team and system engineers to ensure priorities are aligned with the client’s expectations.• Provide input on how support agreements should be structured to provide the best possible service to our clients.
EDUCATION
Arab Academy for Science, Technology and Maritime Transport
Bachelor's Degree, Computer Engineering Technologies
SKILLS
ABOUT SAMY SEDHOM
Experienced Operations Analyst with a demonstrated history of working in the internet industry. Skilled in Negotiation, Management, Teamwork, Leadership, and Microsoft Excel. Strong media and communication professional with a Bachelor\'s Degree focused in Computer Engineering Technologies/Technicians from Arab Academy for Science, Technology and Maritime Transport.
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