Sam Wilson
Customer Support Engineer @Gearset
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WORK HISTORY
Customer Support Engineer @Gearset
Cambridge, GB
In my role as a Customer Support Engineer at Gearset, I form part of the Customer Success team, offering expert support on our comprehensive Salesforce DevOps platform. I focus on understanding client needs and resolving complex technical challenges that occur in the Salesforce development process. My approach includes personalised, consultative interactions to deliver effective solutions and maintain high client satisfaction.
EDUCATION
Cambridge Regional College
National Diploma, Photography
Cambridge Regional College
Apprenticeship, ICT Professional
Impington Village College
GCSE Maths, English, English Literature, Science, Art Graphics, German & GNVQ ICT
SKILLS
ABOUT SAM WILSON
Gearset is the global leader in Salesforce DevOps, supporting teams of all sizes across the entire DevOps lifecycle. With tools for metadata and multi-cloud deployments, including Agentforce, CI/CD, automated testing, code scanning, Org Intelligence, backups, archiving, and observability, Gearset enables greater visibility and control over Salesforce development.As a Customer Support Engineer within the Gearset Customer Success team, I specialise in helping users navigate and resolve complex technical challenges that arise during the Salesforce development process. My role involves delivering personalised support and tailored solutions to address unique client issues, ensuring their success with Salesforce and maximising their experience with Gearset’s powerful solutions.
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