Samuel R. Wilkerson

About Samuel R. Wilkerson

Active Technical Certs: CISSP, CCNP (in progress), AWS CCP, AWS Solutions Architect Associate, CCNA R/S, CCNA Security, CEH (expired), Security +, Certified Scrum Master (expired), Imperva Web Security Specialist, Imperva Database Security Specialist Experience at a glance: 15+ years of IT experience (troubleshooting and maintaining Windows, Mac and Linux-based systems) 5+ years of Networking familiarity (break/fix, implementation/deployment, and general maintenance of Cisco, FortiGate, Checkpoint and other related networking products) 6 years of Security experience (threat and trend analysis, malware assessment, administration, etc.) 5 years of coaching, training and mentoring expertise in instructing team members in the utilization of new and old systems and technologies for improving business growth • Capable of designing, developing, implementing and maintaining network security solutions • Aptitude to provide support to Security and Operations teams to solve correct technical challenges related to implementation of security solutions • Proficient in evaluating the security posture of Network and System environments, and providing corrective recommendations • Experience applying security principles, methodologies, and controls to new and emerging technology • Skilled in testing, deploying, and implementing patches to vulnerabilities on security-related hardware and software • Ability to establish and maintain processes and models to discover and remedy security incidents detected by network security appliances • Document knack in creating, documenting, and implementing security baseline configuration settings for systems in the enterprise • Experience in identifying relevant audit log sources and configuring logging between the source and SIEM solution • Capable of writing, testing and implementing log monitoring correlation rules in the SIEM solution • Skilled in dealing with changing priorities and multi-task several projects • Team player with high level of dedication and commitment, whose capable of working in a cross-collaboration teaming structure with other IT infrastructure teams, including data center, storage, service desk, security, and applications

Experience

1. Enterprise Customer Success Manager

   Armis

   Apr 2022 — Present · Palo Alto, CA, US

   Orchestrate overall relationship with assigned clients, which includes Growing adoption, ensuring retention, and happiness • Advocate customer needs/issues cross-functionally and program-manage customer concerns • Assist and provide expert deployment, operational standard methodologies and establish an Armis Center of Excellence • Deliver and assist in webinars or workshops to help customers demonstrate the full value of Armis solutions and lead periodic partner meetings • Provide insight with respect to the availability and applicability of new products and features • Support Training and Enablement in identifying and recommending staff training opportunities • Identify in cooperation with the Account team the key success criteria for Armis deployment and drive customer happiness • Deliver and assist in webinars or workshops to help customers demonstrate the full value of Armis solutions and lead periodic partner meetings • Act as the Armis liaison for Armis technical inquiries, issues or escalations. as needed

Education

• University of Phoenix

  Master of Business Administration (MBA), 3.5

• University of Phoenix

  Bachelor of Science (BS), Management, 3.24

• WGU Texas

  Master of Science - MS, Cyber Security & Information Assurance

  2018