Samuel Roy

VP of Customer Success @Apexbit Solutions

Leading, expanding and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team.\\\\n\\\\n- Data-driven decision-maker, with a willingness to experiment and iterate.\\\\n\\\\n- Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities.\\\\n\\\\n- Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization.\\\\n\\\\n- Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments - Large Enterprise, Mid-market, SMB, and Free/Open.\\\\n\\\\n- Build a global professional services organization to support customers from onboarding and training through to long-term multi-stage digital transformation projects.\\\\n\\\\n- Partner with 3rd party systems integrators for services scale and project delivery as part of major cloud-migration and digital transformation projects.\\\\n\\\\n- Partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n