Samuel Rose

Manager of Change Management - Service Management @Sky

Adept at developing and implementing strategies that enable IT teams to deliver high-quality services and projects that align with business objectives. Passionate about driving IT operational excellence, enhancing IT service delivery, and maximizing business value through continuous service improvement. Managing and leading the activities of the change management team ensures that organisation-wide policies, standards, and protocols are followed and that changes are properly recorded. I oversee platform and service risks by documenting and implementing correct mitigation procedures in the event of a risk, and elevating any serious issues to the right personnel. I direct improvement, modernization, and automation initiatives with the Sky Group, Comcast and NBCU organizations. I manage strategic initiatives and solicit input from high-level stakeholders via forums and feedback mechanisms. · Developed and implemented a robust ITIL-based ITSM framework that improved IT service quality, reduced service downtime, and increased customer satisfaction. · Lead change management reporting by creating change effectiveness metrics and including KPIs and continuous deployment to service improvement. · Coached leads of the change management module of technology’s toolset as subject matter expert of service management toolset and directed improvement initiatives across Sky Group for tooling and processes. · Delivered change consultation to technology teams on transformational changes while assisting change approvers, liaising between approvers and initiators, and representing change management at meetings across technology.