Samuel Qassom
♛ Diamond Club Winner, Strategic DevSecOps Liaison, Sr. Customer Success Manager at GitHub
- Role
- Sr Customer Success Manager at GitHub
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Samuel Qassom
With a ride range of skills and experience, I pride myself in maximizing my interpersonal skills, leadership abilities, and self-motivation; which allow me to develop a motivated team environment and take my customer service expectation to the next level.
Experience
Sr Customer Success Manager
Dec 2022 — Present · Austin, TX, US
Manage approximately 15 enterprise-level accounts, totaling $5.32M in annual revenue, primarily focusing on Spanish speaking accounts within LATAM• Built and nurtured strategic relationships with customers, product, and engineering teams to drive campaign adoption, secure renewals, and expand product footprint across existing and new opportunities• Integrated GitHub Products and GenAI solutions into customer engagements to boost adoption and productivity through hands-on workshops, webinars, and tailored training sessions.• Closely partnered with GitHub and Microsoft account teams to align on unified revenue strategies, contributing to joint pipeline acceleration and strategic account growth• Cross collaboration with other CSMs in different regions and account segments to provide guidance on account strategy, as well as delivery of customer engagements
Skills
- Management
- Telecommunications
- Outlook
- Solution Selling
- Powerpoint
- Customer Satisfaction
- Account Management
- Team Leadership
- Leadership
- Sales Management
- Salesforce.com
- Bilingual
- Microsoft Office
- Sales
- Call Centers
- Direct Sales
- Sales Process
- Sales Operations
- Customer Service
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