Sam Jones
Strategic Relationships Director @Total Quality Building Services
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WORK HISTORY
Strategic Relationships Director @Total Quality Building Services
Washington, DC, US
Lead business development and client relations for one of the region’s largest janitorial and facility service providers, overseeing partnerships with property management and real estate firms across the DC–Baltimore market.• Develop, present, and negotiate customized janitorial proposals and service agreements for commercial office buildings, retail centers, and mixed-use properties.• Conduct property walkthroughs and quality assurance visits to assess performance, identify opportunities for improvement, and ensure client satisfaction.• Build and maintain strong relationships with property managers, asset managers, and tenants to strengthen retention and uncover new opportunities.• Collaborate with operations leadership to align staffing, scheduling, and communication with client expectations.• Represent Total Quality at IREM, AOBA, and industry networking events to expand market presence and brand recognition.• Partner with internal teams to design branded proposal materials, PowerPoint decks, and capability sheets showcasing TQ’s 30+ years of service excellence, sustainability, and technology-driven solutions.
EDUCATION
Montgomery College
Business/Commerce, General
Gillingham School, Dorset, United Kingdom
General Studies
SKILLS
ABOUT SAM JONES
I\'m a strategic sales and relationship leader with a focus on building high-impact partnerships, solving business challenges, and driving growth through trust, transparency, and long-term value.In my current role as Strategic Relationships Director at Total Quality Building Services, I lead key partnerships and client development efforts, positioning the company as the premier commercial service provider in the DC-Baltimore region.Outside of my corporate work, I bring an entrepreneurial mindset as the founder of Red Devils DC, one of the largest and most recognized Manchester United supporter communities in the U.S. which was built through grassroots engagement, strategic partnerships, and branded experiences.My work is driven by a simple principle: build meaningful relationships, align with goals, and create lasting value.Let’s connect.
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