Samuel O.
Technical Account Manager Google Cloud @Google
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WORK HISTORY
Technical Account Manager Google Cloud @Google
Toronto, ON, CA
EDUCATION
Nanyang Technological University Singapore
Master of Arts (M.A.), Instructional Design and Technology
National University of Singapore
Bachelor of Science (B.Sc.), Mathematics and Computer Science
Nanyang Technological University Singapore
Bachelor of Education (B.Ed.)
Sheridan College
Employment Law, Labor Relations, Occupational Health & Safety
SKILLS
ABOUT SAMUEL O.
Current- Sr. Technical Account Manager (TAM) in Google Cloud since August 2024; Professional Cloud Architect (PCA) certified- Supporting GCP usage, optimization, migration and expansion for Fortune 1 and Fortune 10 Retail Customers- Focus in Cloud Capacity (GPU/CPU) Quota Management, GKE, Vertex AI, Gemini Enterprise, Networking & LearningPrevious- Premium Support, Application Support, Organizational Learning/Development and Technical Shared Services across a wide range of industries (SaaS, Retail, ITSM, Finance) for small, medium and large enterprise organizations.Strengths-[IC] Enjoyed customer engagement, relationship building, escalation management, process improvements, cross-functional team collaboration and technical integrations -[IC] Customer Support, Onboarding, Implementation, Product Adoption & Usage, Retention, Renewal and Expansion-[Manager] Developed strong relationships with Support, Sales, AM/TAM, CSM, PM, Engineering, SRE, Cloud Operations-[Manager] Led teams ranging from 3 direct reports in Asia-Pacific (Singapore as base) to 15 direct reports across US and Canada.Cloud-specific Technical Knowledge and Skills- Capacity Planning & Quota Management- Compute Engine VM usage (GCE), Kubernetes Engine cluster management (GKE)- Vertex AI Search/Commerce- Gemini EnterpriseSaaS-specific Technical Knowledge and Skills- REST & BULK API Integrations- Email Deliverability & SPAM Legislation (CAN-SPAM, CASL, GDPR, PIPEDA)- DNS Record Management (MX, SPF, DKIM, DMARC, CNAME, A, SOA, PTR)- SSO (SAML) integrations- SSL Certificate Renewals (DNS Queries, Propagation)- Tracking (1st & 3rd party cookies)- Web Accessibility (401) requirements- Campaign Management (Lead Scoring, Nurturing, Contact Segmentation)- Data Management, Analytics & ReportingTools used extensively past & present- Google Cloud Platform- Google Workspace (Admin)- Microsoft 365 / Exchange Online (Admin)- Domain Management (GoDaddy, Namecheap, Namebright, Hostinger, Cloudflare)- Marketing Automation (Eloqua, Amazon SES, SFMC, Klaviyo, ReplyIO, ApolloIO, Pipedrive, OutPlay, Instantly)- Deliverability Management (GlockApps, Mailreach, Mail-Tester, MailToaster)- DMARC Management (easyDMARC, DMARCReport, DMARCLY, Barracuda, Proofpoint)- Postman, Asana, Atlassian JIRA, ConfluencePrehistoric Languages / Compilers used- Logo, DOS, BASIC, PASCAL, C, C++/ GCC, Turbo C++, ClangMemorable & Iconic Devices used- Remington Typewriter, Commodore 64, Motorola Pager, US Robotics 28.8 KBPS Modem, Macintosh II, Intel 80286 PC, Nokia 3210, Lenovo Thinkpad T480
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