Sam Margolis
Security+ Certified | Cyber Security Expert| White Glove Support
- Role
- Cyber Security Specialist at Gen
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Sam Margolis
SECURITY+ CERTIFIED CYBERSECURITY PROFESSIONAL I secure enterprise…
Experience
Cyber Security Specialist
Sep 2024 — Present
Resolved over 200 complex product-related issues across multiple systems within an average of 15 minutes per case, ensuring uninterrupted service continuity and boosting customer loyalty.Coordinated cross-functional response teams to contain and remediate fraudulent activity, leading to the successful resolution of over 150 cases with a 95% satisfaction rate from affected clients.Facilitated ongoing communication with management teams, proactively identifying 15+ potential risks monthly, which reduced system errors by 20% and improved overall service reliability.
Education
Northern Arizona University
Undergraduate
2007 — 2013
Skills
- Banquets
- Customer Service
- Conflict Resolution
- Wordpress
- Public Speaking
- Training
- Management
- Technical Support
- Microsoft Word
- Problem Solving
- Social Media
- Teamwork
- Inventory Management
- Coaching
- Recruiting
- Mac
- Time Management
- Powerpoint
- Process Scheduler
- Hospitality
- Microsoft Office
- Sales
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