Samuel L Plum

About Samuel L Plum

Director-level operations leader with 20+ years of enterprise retail and multi-unit experience leading portfolios exceeding $100M in annual revenue. I build scalable operating systems, strengthen leadership benches, and drive margin expansion through disciplined P&L governance.I have directed 22-store regional portfolios, developed 15 store managers within enterprise operations, and built senior leadership teams overseeing 500+ employees. My focus is reducing operational variance, aligning labor to revenue, and installing KPI cadence that improves financial predictability across complex organizations.Currently leading a $50M integrated multi-vertical operation with full P&L accountability. Delivered 127-basis-point sales growth and improved customer satisfaction 12% YoY through structured execution discipline and leadership alignment.Earlier enterprise leadership expanded operating profit from $2.5M to $5.7M while scaling revenue from $85M to $104M.I am intentionally building toward VP and enterprise-level leadership by deepening portfolio governance capability, financial rigor, and cross-functional oversight. Currently completing my MBA (2026) to further strengthen capital allocation and strategic finance discipline.I operate best where scale, accountability, and leadership depth determine enterprise outcomes.

Experience

1. Site General Manager - Multi-vertical Operations

   TravelCenters of America

   Jul 2025 — Present · Effingham, IL, US

   Lead integrated fuel, QSR, truck service, and retail enterprise generating approximately $50M in annual revenue with 105-employee workforce and full P&L accountability.• Direct cross-functional leadership team overseeing fuel operations, food service, retail, and maintenance divisions• Drive labor-to-revenue alignment, cost discipline, and EBITDA performance across multi-vertical asset• Strengthened labor cost discipline and execution accountability, improving overall margin performance across multi-vertical operations.• Increased customer satisfaction 12% YoY by standardizing execution systems across departments• Delivered 127-basis-point sales growth through leadership development and performance management discipline• Reduced operational variance across departments through structured performance cadence and leadership alignment.

Education

• National Louis University

  B.S , Business Management

  2015

• Ball State University

  Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

• Ball State University

  M.A. , Education

• Southern Illinois University, Carbondale

  Certification, Aviation

Skills

• Employee Training
• Visual Merchandising
• Big Box
• Interviews
• Planograms
• Driving Results
• Team Leadership
• P
• Merchandising
• Retail
• P&L
• Leadership
• Hiring
• Retail Sales
• Loss Prevention
• Training
• Customer Satisfaction
• New Store Openings
• Sales Management
• Process Improvement
• Merchandise Planning
• Strategic Planning
• Microsoft Office
• Sales
• Associate Development
• Time Management
• Forecasting
• Inventory Management
• Inventory Control
• Store Operations
• Recruiting
• Customer Service
• People Development
• Profit
• Store Management
• Shrinkage
• Team Building
• Management