Samuel C. Hren

About Samuel C. Hren

I build things that do not exist yet and fix things that are not working. Over 20…

Experience

1. Senior Vice President, Operations and Strategy

   SafeSplash Swim Schools

   Aug 2024 — Present · US

   Direct strategic initiatives and day-to-day operations for company-owned locations and support franchise locations, driving over $100M+ in annual sales-Created best-in-class operational playbooks that standardized processes, enhancing scalability and efficiency across locations-Engineered a field organizational structure that allowed for greater frequency and visit impact, while saving over $1M annually-Developed an in-school and multi-unit training program, boosting leadership capabilities and effectiveness while increasing productivity by 15%-Formulated a school stratification model that right-sized the in-school leadership structure, labor model, and scalable cost controls, allowing for 10% in EBITDA savings-Implemented a data-driven operational strategy, leveraging automation tools to improve customer engagement and reduce churn by 12%-Expanded operational footprint, adding 10 new locations while maintaining a positive EBITDA growth rate-Redesigned performance management processes, incorporating AI-driven workforce analytics to improve decision-making-Strengthened leadership pipelines, implementing succession planning strategies that improved internal promotion rates by 20%-Championed a complete overhaul of school and field-based compensation, bonuses, and benefits to allow for a more competitive approach in the industry, which increased the level of talent and time to fill roles by 50%-Overhauled retail merchandising strategy by designing impactful, demand-based planograms and standardizing assortment across schools; drove a 10% increase in retail sales within the first year through optimized product placement, streamlined execution, and enhanced customer experience-Led the transformation of on-site experiences, increasing customer satisfaction scores (NPS) from 52 to 75-Executed M&A integrations for acquired swim schools, ensuring seamless cultural and operational alignment while maximizing efficiency.

Education

• DeVry University

  Associate of Science (AS)

• University of Arizona

  Bachelor of Arts - BA

Skills

• Sales Management
• Talent Acquisition
• Retail
• Conflict Resolution
• Shrinkage
• Hiring
• Full P&L Responsibility
• Driving Results
• Business Process Improvement
• Retail Sales
• Recruiting
• Staff Development
• Planograms
• Employee Recognition
• Sales
• Multi-Unit
• People Development
• District Management
• Customer Insight
• Terminations
• Business Strategy
• Management
• Team Building
• Visual Merchandising
• Big Box
• Inventory Management
• Inventory Control
• Coaching
• Customer Satisfaction
• Training
• Time Management
• Business Planning
• Business Analysis
• Customer Experience
• Performance Management
• Employee Training
• Leadership Development
• Store Management
• New Store Development
• Merchandising