Samuel Hollingum
Senior Design Researcher @Spotless B Corp
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WORK HISTORY
Senior Design Researcher @Spotless B Corp
London, GB
Spotless, a UK-based human-centred service design agency. We partner with customer experience leaders at large organisations to reimagine the way things work.SECTORS/TOPICS AND MARKETS:Financial ServicesSmall/Medium EnterprisesHealthcare Electric Vehicles Accessibility Business Communication ToolsUK and EU Markets METHODS:Usability testing / Concept Testing / Proposition testing Multi market Diary studies Experience GroupsWorkshopping In depth InterviewsCard Sorting Quantitative Surveys BUSINESS PROCESS IMPROVEMENT: Proposals and PitchesPresentations at Webinars for Spotless and ClientsOrganisational Culture Co-Leader of Design culture and rituals TRAINING AND CERTIFICATIONS: Behavioural Science Psychological Research Design Futures Thinking / Speculative DesignHealth and Safety Officer (First Aid and Fire Warden certified)Mentoring and coaching certification
EDUCATION
Goldsmiths, University of London
Psychological Research Design and Analysis , Psychology
Victoria University of Wellington
Bachelor of Arts (Honours), Cultural Anthropology
Victoria University of Wellington
Bachelor of Arts, Cultural Anthropology/Ethnomusicology
ABOUT SAMUEL HOLLINGUM
Samuel is an experienced researcher across multiple industries, businesses and cultures. Being an Anthropologist by training, Samuels\' experience across 10 years in the world of research ranges broad and has taken him across the Earth. From academic papers, service safaris, research capability co-creation, business consulting, design research, workshopping and collaboration to on/offline ethnography, Samuel has a comprehensive toolkit at his disposal to guide himself and others towards a better future. Through his research across Europe, APAC and North America, Samuel has been able to provide a plethora of businesses the ability to gain new investment, new insight and new product and service directions. Ultimately: to install curiosity and further understanding of their fellow humans.{Writing}: Medium Blog: https://medium.com/@samhollingum Academic Papers: http://bitly.ws/9pJZ
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