Samuel Gbli Tetteh
Help Desk Analyst @Group 1001
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WORK HISTORY
Help Desk Analyst @Group 1001
IL, US
I manage IT service requests and provide technical support across the organization, focusing on Windows troubleshooting and Active Directory administration. My role involves handling security-related tasks including user access management, vulnerability assessments, and ensuring compliance with Microsoft Entra and Azure AD standards.Key Achievements:• Outperformed all help desk personnel by resolving 25% more technical issues, demonstrating exceptional efficiency and technical expertise.• Strengthened organizational security through systematic escalation of security events following proper incident response protocols.• Developed enhanced access control policies based on comprehensive user log analysis, significantly reducing security vulnerabilities.• Implemented secure application access mechanisms through effective Microsoft Entra identity management solutions.• Resolved complex operating system issues across desktop and server environments, minimizing downtime and improving productivity.
EDUCATION
DePaul University
Master of Science in Cybersecurity
University of Energy and Natural Resources
Master of Science in Computer Science
University of Education
Bachelor of Science in Information Technology
Kumasi Technical University
Higher National Diploma in Electrical & Electronic Engineering
ABOUT SAMUEL GBLI TETTEH
Strategic IT Security & Systems Analyst with deep expertise engineering and hardening…
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