Samuel Gibson
LICENSED ALL LINES CLAIMS ADJUSTER – STATE OF FLORIDA
- Role
- Customer Service Representative at Liberty Mutual Insurance
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Samuel Gibson
Proficient professional with a keen interest in leveraging expertise and background to…
Experience
Customer Service Representative
Jan 2019 — Present · Temple Terrace, FL, US
Respond to high volumes of inbound customer and sales agent inquiries while delivering exceptional customer service.• Communicate with and educate customers and sales agents on product features, benefits, and contract provision details.• Accurately explain information in easily understood terms in accordance with established business protocols. • Continuously maintain satisfactory levels of key performance indicators according to departmental requirements.• Leverage excellent technical skills to operate multiple computer systems and software to execute duties. • Comply with call script and flow in a timely fashion, and respond to phone inquiries on various products including home, auto, liability/umbrella, fire, flood, and life insurance policies. • Perform adjustments for clients including billing due date changes, auto payment draft arrangements, and similar requests.• Provide surveys to clients to track service performance.
Education
Golden Gate University
Education Major
Skills
- Customer Service
- Training
- Public Safety
- Strategic Alliances
- Va Loans
- Real Estate Financing
- Real Estate Economics
- Finance
- Defensive Tactics
- Fha
- Investment Properties
- Security Training
- Investments
- Compliance
- Underwriting
- Mortgage Banking
- Loans
- Collaborations
- Reverse Mortgages
- Security Management
- Loan Origination
- Real Estate
- Firearms
- Risk Management
- Security
- Criminal Investigations
- Company Growth
- Mortgage Lending
- Residential Mortgages
- Credit
- Task Forces
- Leadership
- First Time Home Buyers
- Small Business
- Refinance
- Executive Protection
- Safety Control
- Risk Mitigation
- Funding
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