Samuel Edwards
Customer Performance and Analytics Manager @IAG Cargo
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WORK HISTORY
Customer Performance and Analytics Manager @IAG Cargo
London, GB
IAG Cargo are in the business of moving things. Five airlines. One Cargo Carrier. From antibiotics to rhinoceros, gold bullion to avocados. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need- Built a scalable Tableau reporting suite with inter-connected report drill paths providing daily/monthly KPI visibility across customer touchpoints- Created standardised dashboard templates and automated workflows to deliver executive‑ready insights efficiently and consistently- Led improvement of CRM data capture and quality to enrich customer interaction data, enable process improvements, and rationalise SLA performance- Established customer data team interaction governance to track, discuss, and deliver insights to agreed timelines and quality- Managed and developed a Customer Performance Analyst and fostered an environment that championed clarity, accountability, and continuous improvement.
EDUCATION
Western University
Masters Degree (MEng) - Civil Engineering with a Study Abroad Year at Western University (Canada), Civil Engineering
The University of Sheffield
Masters Degree (MEng) - Civil Engineering with a Study Abroad Year at Western University (Canada), Civil Engineering
SKILLS
ABOUT SAMUEL EDWARDS
I\'m a self-proclaimed data nerd with experience in identifying opportunities to increase business value through data analysis. Always open to connect, share experiences or to learn about opportunities!Proud supporter of Movember Get in touch if you want more information, advice or to talk about mental health.
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