Samuele Mini
Community and Consultant Relations Manager @Malt
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WORK HISTORY
Community and Consultant Relations Manager @Malt
Munich, DE
Managed and engaged freelancers in the MENA region, increasing community trust & satisfaction scores-Acted as the key link between freelancers and internal teams (Sales, Marketing, Support) to improve the user experience-Designed & delivered engagement campaigns and local events-Supported onboarding and provided regular feedback loops to enhance retention-Collaborated with Product & Ops to launch feature improvements based on direct community insights
EDUCATION
Università di Bologna
Master's degree
Università degli Studi di Firenze
Bachelor's degree
SKILLS
ABOUT SAMUELE MINI
Passionate and results-driven Senior Community & Engagement Manager with 9+ years’ experience building, scaling, and managing international communities, volunteer programs, and ambassador networks across Europe and Asia. What I bring-Proven scale-up experience: Managed 200+ ambassadors in 38 cities (Asia) & freelancers (MENA region)-Community growth & engagement: Designed strategies and events boosting participation & satisfaction rates by double digits -Cross-functional impact: Partnered with Product, BI & Marketing to enhance platforms based on real user insights -Cultural fluency: Worked in Italy, Netherlands, UK, and Germany; fluent in Italian, English, and German I create inclusive, sustainable, and vibrant communities — online & offline — where members feel empowered, heard, and connected. Open to: Senior roles in community operations, engagement, volunteer programs, or project/product management within remote-first & international teams.
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