Sam Darr

About Sam Darr

Experienced IT Support Analyst | Specializing in End-User Support, Networking, and…

Experience

1. Senior End User Support Analyst

   Netceed

   Jun 2021 — Present · Winston-Salem, NC, US

   End User Support• Serve as the primary IT contact for end users, prioritizing, investigating, and resolving IT support requests related to Windows and iOS devices, software, and peripherals.• Deliver comprehensive IT onboarding and new hire orientation, covering IT processes, security protocols, and system access procedures.• Provide ongoing technical support to ensure minimal downtime and improved user satisfaction.User Account Management• Oversee the full lifecycle of user accounts, including creation, modification, license assignment, equipment allocation, and deactivation.• Collaborate with management to ensure timely deactivation of expired accounts and reallocation of resources.• Ensure compliance with company policies and security best practices when handling user accounts and credentials.Device Management• Configure, deploy, and manage employee laptops and mobile devices using Windows Autopilot, Microsoft Endpoint Manager, and Intune.• Maintain an up-to-date inventory of IT equipment, tracking deployments, returns, and repairs to ensure accurate asset management.• Implement device lifecycle management strategies, including proactive maintenance, software updates, and asset recovery.Incident Management and Response• Actively monitor system logs, user account activities, and device health to identify and respond to potential incidents in a timely manner.• Investigate and remediate security alerts from Microsoft Defender and other security solutions, ensuring end-user devices are protected against vulnerabilities.• Document incidents and resolutions to improve response times and support knowledge sharing.

Education

• Davidson County Community College

  Associate’s Degree

  2013 — 2015

• Liberty University

  Bachelor of Science - BS

  2016 — 2018