Samuel Arokoyo

Operations Specialist @TP

GB

Delivered responsive, multi-channel customer support (email, phone, chat) for Guardian subscribers.• Handled queries related to account access, subscription setup, billing, renewals, and cancellations.• Provided clear, empathetic communication to resolve customer issues on first contact.• Used CRM tools to accurately update customer records and manage live interactions.• Met or exceeded performance KPIs such as first-contact resolution and customer satisfaction scores.• Adhered strictly to GDPR, data protection policies, and customer privacy standards.• Collaborated with team leads and support peers to escalate and resolve complex cases.• Maintained strong product knowledge and represented The Guardian brand professionally.

University of Ilorin

Bachelor's degree

Eternity Network International School of Ministry

Religious Education

IOTAF: Institute of Trading and Finance

Master in Trading

University of South Wales

Masters