Samuel Wilcox
Custom Homes Warranty Representative at Ivory Homes
- Role
- Warranty Service Representative - Semi-custom & Custom Homes at Ivory Homes
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Samuel Wilcox
Dynamic and results-driven professional with extensive experience in training and development, project management, and technical recruitment. 5 years of experience in B2B and B2C Sales, and 3+ years in construction management. Proven track record in designing and implementing effective training programs, managing complex projects, and sourcing top technical talent. Adept at curriculum management, performance evaluation, bid preparation, project planning, and client relationship management. Strong ability to collaborate with senior management and cross-functional teams to achieve organizational goals. Currently pursuing a Construction Management Certification from Columbia University to further enhance skills and expertise in the field.
Experience
Warranty Service Representative - Semi-custom & Custom Homes
Sep 2024 — Present · Salt Lake City, UT, US
Customer Support: Act as the primary point of contact for homeowners during the warranty period, addressing questions, concerns, and service requests.Issue Resolution: Investigate, document, and resolve warranty-related issues efficiently while ensuring customer satisfaction.Scheduling Repairs: Coordinate with subcontractors and vendors to schedule warranty repairs and ensure timely completion.Inspections: Conduct on-site inspections to verify reported issues and assess necessary actions.Documentation: Maintain detailed records of warranty claims, inspections, and resolutions in compliance with company policies.Quality Assurance: Ensure all warranty repairs meet the builder\'s quality standards and align with contractual obligations.Communication: Provide clear and consistent updates to homeowners and internal teams regarding the status of warranty claims.Problem Prevention: Identify recurring issues and communicate insights to construction teams for process improvement.Compliance: Stay informed about warranty terms, building codes, and regulatory requirements.Training & Education: Educate homeowners on maintenance tips and best practices to prevent avoidable issues.
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