Sam Verderame

About Sam Verderame

Experienced IT Operations Specialist with a strong background in identity management…

Experience

1. Senior Client Support Engineer

   Coretelligent

   May 2018 — Present · Stamford, CT, US

   Managed account provisioning, deprovisioning, and password resets across Azure AD, Exchange, OKTA, and Google Workspace.• Ensured secure network perimeter and VLAN stability through firewall and switch configuration.• Diagnosed and resolved Wi-Fi connectivity issues, maintaining secure wireless infrastructure across office spaces.• Troubleshot mail flow disruptions caused by spam filters in Mimecast, Area 1, and Office 365.• Maintained uptime and performance across MS Exchange, Google Workspace, and Office 365.• Supported messaging platforms including Teams, Slack, and Zoom, ensuring reliable communication.• Performed malware and virus remediation using CrowdStrike, SentinelOne, and Trend Micro.• Administered backup solutions including Veeam, CloudAlly, Spanning, and BackBlaze.• Deployed and updated hardware using MDM tools: JAMF, Intune, Addigy, and MaaS360.• Leveraged RMM tools (Kaseya VSA, PDQ) for patching, software deployment, and remote troubleshooting.• Set up and maintained video conferencing systems: Poly, Zoom, MS Teams, Logitech, and Cisco.• Delivered on-site technical support, educating clients and minimizing future downtime.• Implemented SASE solutions (Cisco Umbrella, Netskope, Perimeter 81, NordLayer) for secure remote access.• Acted as escalation point for Level I, II, and RST engineers, ensuring timely resolution of complex issues.

Education

• Joel Balow High School

  High School, General

  2006 — 2010

Skills

• Biometrics
• Hazwoper
• Powerpoint
• Microsoft Excel
• Active Dod Secret Clearance
• Septic Systems
• Security
• Intelligence
• Security Clearance
• Mvacis
• Commercial Driving
• Microsoft Office
• Military
• Surveillance
• Military Training
• Gboss/ Raids Tower