Samuel Tunde

Information Technology Specialist @Heart To Heart Hospice

Dallas, TX, US

Provide technical support to end-users, diagnosing and resolving hardware and software issues in a timely manner.• Supported Microsoft 365 apps and services, including Exchange Online, Teams, and SharePoint. Assisted users with email configuration, file sharing, and calendar permissions.• Troubleshoot and resolve hardware, software, and connectivity issues for desktops, laptops, mobile devices, and peripherals• Administer user accounts in Active Directory, manage permissions, and support onboarding/offboarding processes.• Configure and maintain Office 365 accounts, including Exchange mailboxes, Teams, and SharePoint access.• Use ServiceNow/SysAid to track incidents, document resolutions, and analyse recurring issues.• Managed Windows and mobile device configurations using Microsoft Intune, including software deployments, security policy enforcement, and patch compliance reporting.• Collaborated with security team to enforce endpoint protection and compliance using Microsoft Intune and Defender.• Diagnosed software conflicts, login failures, printer errors, and network connectivity problems.• Supported users remotely via RDP, VPN, and screen-sharing tools.• Collaborate with the IT team to implement software updates, security patches, and system upgrades.• Maintain accurate records of hardware and software inventory, ensuring compliance with licensing

University of Ibadan

Bachelor's degree

Texas McCombs School of Business

PGD