Samuel Priester
Account Manager at XPO Logistics, Inc.
- Role
- Tier 1 Help Desk Support Analyst at Velocitor Solutions
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Tier 1 Help Desk Support Analyst
Apr 2012 — Present · Charlotte, NC, US
Diagnose and resolve technical issues by communicating knowledge of the technology and how it is successfully applied through telephone calls, email and personal request. Provide support for software applications to external users; applications include remote desktop server; MDM. Performed diagnostics and troubleshooting of system issues for Middleware server and handheld devices. Provide system and handheld PDA maintenance; network and application configuration. Support services, synchronization and navigational support for handheld devices, email and iPad through external user software. Maintain data management through software and hardware device through support services for external user base.
Skills
- Business Development
- Negotiation
- Networking
- Cross-Functional Team Leadership
- Account Management
- Sales Management
- Sales
- Leadership
- Logistics
- Training
- Marketing
- Team Building
- Product Marketing
- Business Analysis
- Market Research
- Operations Management
- Customer Service
- Team Leadership
- Strategic Planning
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