Samuel Paul Richard

About Samuel Paul Richard

Started my technical wiriting career at NetApp in 2011. I develop, write, and maintain information for internal and external audiences such as online help, installation and upgrade instructions, and wiki information. I have also worked as a Process Analyst for Hinduja Global Solutions for a period of 4 years, wherein I had roles of mentoring new hires, organizing training programs, preparing business reports, interacting with clients during weekly business reviews, POC for important ISP\'s, and special support Tier 2 team.

Experience

1. Manager, Technical Publications

   HPE Aruba Networking

   Jun 2024 — Present · Bengaluru, IN

Education

• BITS Pilani Work Integrated Learning Programmes

  MBA in Business Analytics , Business Analytics

• St Josephs Arts and Science college

  BCA, Computer Science

  2008 — 2011

• Bishop Cotton Boys School

  ICSE, Maths, Science, Commerce

  1993 — 2005

• Cathedral Composite Pre-University College

  PUC, Physics, Chemistry, Mathematics, Computer Science

  2005 — 2007

Skills

• Technical Documentation
• Business Requirements
• Technical Writing
• Xmetal
• Software Documentation
• Sdlc
• Agile Methodologies
• Service Delivery
• Business Analysis
• Ole
• Sdl Trisoft
• Madcap Flare
• Perl Automation
• Sharepoint
• Training
• Storage Testing
• Snagit
• Microsoft Word
• Corel Draw
• Vendor Management
• Manual Testing
• Editing
• Technical Publication
• Software Project Management
• Itil
• Requirements Analysis
• Powerpoint
• Microsoft Excel
• Visio
• Communications and Training
• Microsoft Onenote 2010
• Dita
• User Acceptance Testing
• Dita Xml