Samuel Palmero

About Samuel Palmero

I am a Geek Squad Customer Care LPFR at Best Buy, where I have been resolving customer escalations related to home theater, appliance, products and services for over two years. I use various channels, such as phone, email, chat, and forms, to communicate and negotiate with customers, retail stores, field support, and external partners. I operate with a high degree of autonomy and decision making, while leading a project to assist market leaders and delegate work to supporting teams.I have an associate degree in business administration and management, and I am skilled in hiring and onboarding, critical thinking, marketing strategy, retail sales, and delivering world class customer service. I have also received multiple awards for producing over a million dollars in revenue for Best Buy in consecutive fiscal years. My mission is to provide solutions that exceed customer expectations and enhance their loyalty and satisfaction.

Experience

1. Geek Squad Customer Care Lpfr

   Best Buy

   Aug 2021 — Present

   The Customer Care Agent of Large Product Fufillment is responsible for resolving customer escalations related to Home Theater, Appliance, products and services via phone, email, chat, and forms. This includes but is not limited to: product/property damage, order management, service appointment creation, modification, and status updates. Agents interact daily with retail stores, field support and external customers. Agents are expected to operate with a high degree of autonomy and decision making.

Education

• Valencia College

  Associate's degree

  2017

• Reading Senior High School

  High School Diploma