Samuel Omole
IT Support / Endpoint Operations → Cloud (Azure) | Active Directory | Imaging | Enterprise Deployment
- Role
- Desktop Support Technician at ePlus inc.
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Samuel Omole
Supporting ePlus Inc. by providing dedicated desktop support that keeps hardware and software running smoothly for end users. I work with Active Directory, Microsoft 365, and ServiceNow to manage user accounts, troubleshoot issues, and maintain device standards, which helps keep operations efficient and consistent.I earned my Bachelor of Applied Science in Cybersecurity and Networking from DeVry University, and I’m currently pursuing my Master’s in Information Systems Management. I also recently earned my SSCP, which reflects my commitment to strengthening my skills around security controls, asset management, and building secure, reliable IT environments.
Experience
Desktop Support Technician
Sep 2025 — Present · Sterling, VA, US
Provided hands-on support to end-users by installing, configuring, and troubleshooting hardware and software. • Managed user accounts in Active Directory and supported Microsoft 365 to enhance productivity. • Diagnosed and resolved hardware and software issues, ensuring devices met company standards. • Documented all activities in ServiceNow and JIRA, maintaining clear communication with users.
Education
Coding Dojo
Computer Software Engineering
DeVry University
Associate in Applied Science in Cybersecurity and Networking, Cybersecurity and Networking
DeVry University
Undergraduate Certificate in Information Technology Essentials, Information Technology
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