Samuel Johnson

About Samuel Johnson

Healthcare operations professional with **nearly 4 years of experience in US Healthcare Revenue Cycle Management**, specializing in **Eligibility Verification, Benefits Verification, and Insurance Analysis** across international voice processes.I have worked with organizations such as **KG Invicta Services, Omega Healthcare, AGS Healthcare, and Aston Carter**, supporting US healthcare providers with accurate patient insurance verification, benefits interpretation, and payer communication. My role involves handling inbound and outbound calls with insurance companies, verifying coverage, analyzing policy details, and ensuring compliance with **HIPAA standards**.Throughout my career, I have developed strong expertise in **insurance verification, benefits breakdown, provider–payer coordination, and revenue cycle support**, helping improve claim readiness and operational efficiency.With a strong background in **customer service and healthcare operations**, I bring excellent communication, analytical thinking, and problem-solving skills to deliver reliable and quality outcomes in fast-paced healthcare environments while continuously focusing on professional growth.

Experience

1. Voice Program Specialist

   Aston Carter

   Oct 2025 — Present · Bengaluru, IN

   Role: Voice Program Specialist – US Healthcare (Patient Access Department)Roles and Responsibilities:Handle inbound and outbound calls to assist patients with insurance-related queries, ensuring a smooth and patient-friendly communication experience.Perform benefits verification by confirming patient insurance coverage, eligibility, co-pays, deductibles, and authorization requirements.Maintain a patient-centric approach by delivering clear, empathetic, and accurate information during every interaction.Coordinate with insurance carriers and healthcare providers to resolve benefit discrepancies and support timely patient care.Accurately record patient and insurance details while adhering to HIPAA guidelines and client compliance standards.Collaborate with internal teams to enhance process efficiency and reduce claim rejections through accurate verification.Demonstrate professionalism, empathy, and strong communication skills to ensure patient satisfaction and uphold client service quality.

Education

• Keren

  SSC

  2013 — 2014

• Bishop Heber College, Tiruchirappalli - 620 017.

  Bachelor of Commerce

  2016 — 2019

• Bishop Heber College, Tiruchirappalli - 620 017.

  M.Com

  2019 — 2021

• Keren

  HSC

  2015 — 2016