Samuel Janicki
Service Operations | Customer Experience, Cross-Department Coordination, & Process Improvement
- Role
- Inside Sales Specialist at Sobieski Mechanical & Fire Protection
- Location
- New Castle, DE, US
- LinkedIn followers
- 500 followers
About Samuel Janicki
Dedicated and personable professional with a proven ability to deliver exceptional customer experiences and strengthen client relationships across diverse environments. Skilled in CRM platforms, digital reporting tools, and documentation systems to ensure accuracy, efficiency, and seamless service delivery.
Experience
Inside Sales Specialist
Sobieski Mechanical & Fire Protection
Dec 2025 — Present · Newark, DE, US
Utilize CRM systems to track pipeline, document conversations, and manage rehash workflows. Coordinate across multiple department teams to streamline the customer\'s next steps leading to improved conversion rates by re-engaging homeowners.Identify customer needs and provide clear explanations of HVAC and plumbing solutions, pricing, promotions, and financing options. Overcome objections and rebuild value to generate lost revenue opportunities.Proactively follow up on missed in-home sales opportunities to recover lost revenue. Re-engage customers after technician visits, estimates, and proposals. Maintain a consistent follow-up cadence to ensure all open opportunities receive proper attention.
Education
Neumann University
N/A, Kinesiology and Exercise Science
King's College
N/A, Kinesiology and Exercise Science
Wilmington University
Bachelor of Applied Science - BASc, Industrial and Organizational Psychology
St Elizabeth High School
High School Diploma
Wilmington University
Certificate, Conflict Resolution
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