Samuel Havey
Operations Manager @Third Space
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WORK HISTORY
Operations Manager @Third Space
London, GB
Commercial Performance & NPS: Engineered a service-excellence strategy that drove a 22-point increase in the club’s average NPS, directly impacting member retention and organic growth.Systems & SOP Development: Developed and implemented company-wide reporting systems to track operational KPIs, shifting the culture from \"firefighting\" to data-driven, proactive management.Luxury Facility Oversight: Manage Concierge and Housekeeping Managers to maintain \"gold-standard\" aesthetics; oversee CAPEX and maintenance budgets to ensure a flawless member journey.
SKILLS
ABOUT SAMUEL HAVEY
Dynamic and results-driven management professional with extensive experience in leading high-performing teams in the fitness and luxury goods industries. Proven ability to drive business growth, manage complex operations, and deliver exceptional customer experiences. Highly analytical, with a strong work ethic and effective communication skills, I excel in leading diverse teams to achieve organizational objectives.
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