Samuel Gonzalez
Technical Specialist @Aquila
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WORK HISTORY
Technical Specialist @Aquila
Troubleshoot and diagnose technical issues, identifying system inefficiencies and recommending solutions.• Implement best practices to optimize workflow while maintaining data integrity and system reliability.• Act as a trusted point of contact for customers, resolving technical concerns with a focus on efficiency and user experience.• Provide remote technical support via phone, email, and service requests to ensure smooth operation in customer environments. • Handle escalations, analyze potential issues in systems, and assist in preventing workflow disruptions.• Collaborate with internal teams to refine support processes and improve overall service quality.
EDUCATION
Texas A&M University-San Antonio
Bachelor of Science - BS, Cybersecurity
Western Governors University
Master of Science - MS, Cybersecurity & Information Assurance
ABOUT SAMUEL GONZALEZ
Texas A&M University San Antonio | Cybersecurity | Aquila | Former Incident Response @ Microsoft
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