Samuel Gagnon

About Samuel Gagnon

Motivated individual striving for excellence. Always knowing there is something new to…

Experience

1. Department Manager Gm Iii

   Follett Higher Education

   Dec 2022 — Present · Athens, GA, US

   Supervises the employees of the department including assigning and evaluating work as well as interviewing, hiring and training new employees.• Supervises the Home Office regulated processes related to Return-to-Vendor (TV) receiving and scanning.• Assists customers in finding products.• Manages the special order functions and notifies customers.• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.• Builds key partnerships with other store staff and campus organizations for promotional opportunities and special events and assist with off-site sales opportunities (e.g, graduation, basketball, football, author signings, etc.).• Conducts store walkthroughs on a daily basis to ensure proper stock levels, inventory placement and customer service levels.• Manages the in-store merchandise display from stockroom to sales floor, serving as liaison between the Store and the Planner.• Creates and maintains displays in compliance with company standards.• Executes Home Office initiated markups and markdowns, analyzes financial reports, processes purchase orders, and approves invoices.• Partners with the Store Manager to execute promotions and sales, and ensures proper inventory levels based on sales and trends.• May perform website maintenance and fill orders.Maintains price accuracy and merchandise availability on store website.• Responds to student, faculty, staff, alumni and other customer questions and issues resolving escalated issues as necessary.• May manage the store in the absence of the store manager or supervise other departments from time to time.• May open or close the store.• Performs other related duties as assigned.

Education

• Gainesville State College

  Associate of Arts (A.A.), Business Administration and Management, General

  2007 — 2010

• Buford High School

  High School Diploma

  2003 — 2007

• Georgia Gwinnett College

  Bachelor of Business Administration (B.B.A.), Marketing

  2011 — 2015

Skills

• Merchandise Planning
• Telephone Skills
• Microsoft Word
• Team Leadership
• Outlook
• Trend
• Employee Training
• Planograms
• Trend Analysis
• Profit
• Microsoft Excel
• Powerpoint
• Customer Experience
• Social Media
• Microsoft Office
• Sales
• Facebook
• Marketing
• Retail
• Store Operations
• Customer Service
• Training
• Customer Satisfaction
• Visual Merchandising
• New Store Openings
• Merchandising
• Social Networking
• Fashion
• Teamwork
• Loss Prevention
• Market Research
• Apparel
• Store Management
• Team Building
• Management
• Window Displays
• Pos
• Driving Results
• Leadership
• Hiring