Samuel Fitten
Account Manager
- Role
- Account Manager at Shell
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Samuel Fitten
I am a seasoned Account Manager with 9+ years of sales operations, client relationship…
Experience
Account Manager
Jun 2022 — Present
Devise and implement impactful customer satisfaction strategies, pre-empting potential concerns by monitoring conflicts in major markets and creating solutions. • Reduce channel conflict and identify creative market opportunities to foster member business growth.• Expanded the new member pipeline by effectively directing territory sales managers, facilitating the delivery of over 500K gallons of new volume, elevating Sam\'s Club and Shell business to 2.5M gallons of volume.• Build and maintain strong, long-lasting relationships with a diverse portfolio of clients, serving as the primary point of contact for all their needs and inquiries.• Identify opportunities for upselling and cross-selling additional products or services to existing clients, resulting in revenue growth and increased client satisfaction.• Develop strategic account plans tailored to each client\'s unique goals and objectives, ensuring alignment with the organization\'s overall sales and business development targets.• Transformed Shell\'s product portfolio, optimizing offerings including Pennzoil, Quaker State, Rotella, and ancillary products, resulting in a $14.5M increase in company revenue and achieving a 27.8% year-over-year sales surge in 2023.• Allocate and manage a $2.2M budget, orchestrating three quarterly promotions and two sales contests. • Generated a 22% year-over-year surge in premium goods sales, fostering new business among Sam\'s Club truckload members.
Education
University of Iowa
Bachelor's degree, Business Administration and Management, General
2013 — 2015
Kirkwood Community College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
2011 — 2013
Liberty University
Master of Divinity - MDiv, Christian Leadership and Church Ministries
2021 — 2024
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