Samuel de Andrade
Senior Voice Engineer @Santander UK
Signup · Get unlimited contacts
WORK HISTORY
Senior Voice Engineer @Santander UK
Milton Keynes, GB
Contact centres implementation and support 2nd/3rd levels for different internal business areas.Project implementations, IVR deployment, Manage and changes implementation.Working in a multi-task and multi-skilled team supporting all Contact Centres platforms-Cloud Contact Centre-Amazon Connect-AWS Applications-Salesforce Admin-CI/CD implementation using GitLab-DevOps-Terraform-Github-Avaya AAEP, IVR, System Manager, AES, CM-Genesys routing, Dialer, SCI-Cisco CM-Nortel/iSDX-Call Recording Systems-Speech Analytics-Nuance Voice Biometrics-Nuance Natural Language-Oracle SBC\'s-Remedy/Service Now-MS Teams-Linux/RedHat-BT Inbound Architect ADM
EDUCATION
FESP - Faculdade de Engenharia São Paulo
Telecom Engineer, Computer Systems Networking and Telecommunications
ABOUT SAMUEL DE ANDRADE
Support, troubleshooting, service delivery, incident managementProject Experience: Multisite Implementation, Telecom, Application, CustomizationsMultiple Voice & Network knowledgeContact Centre implementation & support (- Several projects implemented in several areas like: Industries, Financing, Healthy, Government, Energy and Oil, Consultancy, E-Commerce, Services. Broad and \'technical management\' understanding of technology, applications and IT issues, standards and processes, system migration and implementation, voice architecture, design and supportAbility to work in a virtual team in collaborative projects Customer Facing Solutions Design Experience: Contact Center, Telecom, VOIP, SIP, IPTel, Data, Software, BPO industry, Network, UCC, TDMUnderstanding and answer RFPs and RFIsITIL - International Projects, IT Migration processesTeam Leader, Staff Management, Processes Control and ServiceProject Experience: Multisite, Remote Sites, Application, Customizations, Hands OnContact Centre Implementation and Operation Specialist Support and Service Delivery over all Telecom network and InfrastructureSelf-starter and able to work with a minimum of supervision
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.