Samuel Chidester
“While you\'re fixing what\'s broke, don\'t break what\'s fixed.” ― Brad Smith
- Role
- IT Field Support Technician at Global Medical Response
- Location
- Renton, WA, US
- LinkedIn followers
- 500 followers
About Samuel Chidester
Hard working customer driven individual with an Associates of Arts and Sciences in Digital Audio Engineering. I enjoy working as a team and helping my team work together and learn together. I love learning something new every day.I have Leadership experience, and years of technical and computer troubleshooting experience, and customer service sales experience within the retail industry.
Experience
IT Field Support Technician
Aug 2023 — Present · US
Overview As the IT Field Support Technician, I am responsible for consulting with business leaders within their assigned operating division to plan, design, install, configure and maintain technology solutions that support the local business needs. Serves as the sole local “go to” person for all technology needs and is available to key business leaders and users on a 24 hour/day 7 day/week basis to support mission critical systems. Independently uses system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications.Summary / Responsibilities:*Provides tier-two support for deployed technology in their area.*Monitors and optimizes system performance, ensuring data integrity.*Develops and maintains an OS hardware/software configuration database.*Administers system security, including access, virus, and patch management.*Implements software upgrades and enhancements, including firmware revisions.*Responds to technical assistance requests, including on-call for emergencies.*Coordinates end user training and collaborates with GMR IT and field staff.*Installs/configures desktops, laptops, printers, phones at corporate and remote centers.*Troubleshoots and resolves desktop/laptop issues and application software problems.*Manages documentation, asset inventories, and cabling connections.*Coordinates vendor support, maintenance, repairs, and participates in key committees.*Conducts routine audits to ensure compliance with IT standards and policies.
Education
Shoreline Community College
Associate of Applied Arts and Sciences (A.A.A.S.), Music Technology
2000 — 2009
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