Samuel Brian
Senior Specialist at Target | Committed to Service Excellence | Problem-Solver with a Passion for Teamwork | Embracing New Challenges | Open to Continuous Learning
- Role
- Senior Specialists Service Center at Target
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Samuel Brian
When I first created LinkedIn, it wasn’t some grand career move my professor, told me to do it, and everyone in college was signing up, so I followed along and left it there.Fast forward to today, I’m Samuel Anthony Brian, a Senior Specialist at Target’s Guest Services, and now I see what this space is all about. It’s a great place to connect, learn, and grow through people who’ve walked all kinds of paths.With a degree in Business Analytics (CGPA 8.36 just saying), I imagined myself lost in spreadsheets and dashboards (which I still love, by the way). But then, life handed me a laptop, a headset, a dual chat window, and said: “Welcome to the Service Center!” And boy, what a journey it’s been! Each day brings something new to the table and I’m here for it.What I really love? That buzz in retail the mix of people, process, product, and purpose. I’m curious about everything: inventory, supply chain, product and project management basically anything that helps a team (and a company) work smarter, faster, and better.If you’ve been in this space for a while, or you’re just as passionate about it as I am I’d love to connect. Whether it’s sharing experiences, learning something new, or simply exchanging insights, I’m always open to conversations that spark growth.
Experience
Senior Specialists Service Center
Jul 2023 — Present · Bengaluru, IN
Passionate about delivering guest service excellence by going above and beyond to ensure every guest receives the right resolution with empathy, accuracy, and efficiency-Efficiently handle dual chats while maintaining key performance metrics like AHT, ACW, transfer rate, NPS, and overall adherence-Take initiative in team development through active participation in the Learning Activity, regularly lead knowledge-sharing sessions during team huddles focused on process improvements and insights-Support new hires during their ramp phase by offering one-on-one guidance via Zoom, sharing best practices, and helping them build confidence in handling chats-Contribute to cross-functional efforts during Service Center Week as a member of the CSW committee, bringing energy and collaboration into team events-Recognized consistently for performance and leadership with awards such as Leader’s Choice, Wall Award, Metric Maestro, and Monthly Shout-outs.
Education
Kristu Jayanti College Autonomous
Bachelor of Commerce
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