Samsun N.
Technical Support Analyst | Windows Systems Specialist | Networking Enthusiast | Driving User-centric Solutions | ITIL Service Delivery | Microsoft Applications | Troubleshooting Expert
- Role
- IT Support Specialist at Itjobprep
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Samsun N.
Experienced Technical Support Analyst dedicated to delivering exceptional user-centric…
Experience
IT Support Specialist
Jan 2023 — Present · Philadelphia, PA, US
Provide services to the users within agreed service delivery timeframes (ITIL). Support Laptops, Desktops and network printers. Support various business applications including Word, Excel, Outlook etc. Create accounts for new starters and provide access to different applications. Escalate complex issues to the desktop support team via the iTarian ticketing system.
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