Sam Sorin

About Sam Sorin

Enterprise Customer Success leader with 7+ years managing multi-million-dollar ARR and driving retention and expansion across SaaS solutions. Advisor to VP and C-suite stakeholders on post-purchase strategy and measurable business impact.

Experience

1. Enterprise Customer Success Manager

   Narvar

   Dec 2022 — Present · New York, NY, US

   Own a $6M+ Enterprise ARR portfolio spanning 30 global brands, delivering 98% gross retention and under 3% annual churn• Leads full subscription lifecycle and has driven $1.4M+ in expansion revenue through upsell and cross-sell motions• Presented 100+ Business Reviews with VP and C-suite stakeholders to align on KPIs, ROI impact, and roadmap planning• Increased platform adoption by 40% across strategic accounts including Ralph Lauren, DSW, Garmin, Under Armour using ChurnZero insights, custom success plans, and targeted playbooks• Acts as the Voice of the Customer across Product, Engineering, and Support to reduce escalations and shape our product roadmap to improve post-purchase outcomes• Founding member of cross-functional committees including Customer Recognition, Virtual Event Planning, and Product Escalations Council, helping drive CSM engagement and process improvement

Education

• Baruch College, Weissman School of Arts & Sciences

  Bachelor of Arts (B.A.), Business/Corporate Communications

• John F. Kennedy High School

  High School Degree

Skills

• Advertising
• Management
• Spanish
• Telephone Skills
• Microsoft Office
• Sales
• Public Speaking
• Blogging
• Digital Marketing
• Facebook
• Os X
• Mac Os X
• Powerpoint
• Microsoft Excel
• Social Media
• Microsoft Powerpoint
• Customer Service
• Social Networking
• Social Media Marketing
• Apparel
• Microsoft Word
• Foreign Languages
• Russian
• Account Management
• Marketing