Samson Samuel
Technology Services Executive with 20+ yrs experience | Head of Delivery | CyberSecurity, Platform & AI-Ops | Built multi-line practices across APJ & US
- Role
- Director & Country Head at Positka
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Samson Samuel
I build scalable, repeatable technology services. Over the last decade I’ve helped take a…
Experience
Director & Country Head
Jan 2016 — Present · Chennai, IN
Scope: Multi-million P&L; IN/SG/JP/US executive relationships and partner ecosystem.• Built and led a multi-line practice across India, Singapore, Japan and the USA. Owned the end-to-end value chain—GTM/solutioning, delivery/PMO, customer success, people ops, and partner ecosystem.• Unified GTM and delivery (pre-sales/solutioning + PMO governance + exec reporting) improving win-rates for new logos and consistency in renewals/expansions across enterprise accounts.• Established 24×7 follow-the-sun product support function (L1/L2/L3) with severity, escalation, and major-incident playbooks, improving SLA reliability, time-to-resolution, and customer confidence.• Launched Zero-Touch AI Ops (agent assist, RAG knowledge, automation coverage targets) to reduce non-value-add workload and compress cycle-times while standardizing outcomes. • Activated partner motions (onboarding, enablement, co-marketing, channel) to increase pipeline velocity and multi-line attach.
Education
Pitts Modern School
High School, Physics, Chemistry, Maths
1999
Indian Institute of Management Ahmedabad
Master of Business Administration (M.B.A.), Business Administration and Management, General
2014 — 2015
Madurai Kamaraj University
Engineer's Degree, Computer Engineering
1999 — 2003
Skills
- Requirements Gathering
- Sdlc
- Solution Architecture
- Program Management
- Analytics
- Business Strategy
- Vendor Management
- Consulting
- Agile & Waterfall Methodologies
- Business Analysis
- Global Delivery
- Requirements Analysis
- Software Project Management
- Crm
- Itil
- Software Development Life Cycle (Sdlc)
- Business Process
- IT Service Management
- Account Management
- Pre-Sales
- Customer Relationship Management (Crm)
- General Management
- Pmp
- Leadership
- Agile Methodologies
- Management
- Business Intelligence
- Risk Management
- Team Management
- IT Strategy
- Business Development
- Business Transformation
- Project Portfolio Management
- Project Management
- Resource Management
- Testing
- Strategy
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